Is the Internet a private space or a public environment?
Soliciting public opinions by the public consultation committee
Tang Jinyan, Zhang Jingchao
"I'm more sensitive to cigarette smoke. I can't help him. Some passengers came up with their cigarettes in their arms. Does he say that master can smoke in your car? If I say no, he will fail to comment. " Dripping driver Li Xing ban (alias) sighed.
Recently, the second issue of "Dropping Public Assessment Council" focuses on such issues as smoking and pets in cars. The theme is "Is the private space or public environment for passengers in the online appointment car". It has aroused a lot of discussions among drivers and passengers.
As of 13:47 on November 16, a total of 167,533 people participated in the discussion on the topic "Is the private space or public environment of the passengers in the online coach" in the second issue of the "Dripping Public Assemblies". 71% of the voters thought that the online coach belonged to the public environment.
Recently, drip continuously upgraded the safety assurance system. On the basis of the original travel recording function, the in-vehicle video recording function was gradually piloted. So far, more than 90% orders have been recorded in dripping trips. Under the comprehensive influence of various safety measures gradually landing on the platform, the intra-vehicle conflict rate has dropped dramatically.
According to interviews with several drivers and passengers by China Business News, when disputes arise between the two parties, both sides have certain recognition of the use of audio-visual recordings as the basis for judging responsibility. The passengers also thought that a sound barrier could be built through video recording. However, some passengers believe that the space of online car booking is small, and it is slightly inappropriate to use audio and video recordings of public spaces such as buses, which will have an impact on personal privacy.
70% voters agree that the environment is public.
As of the early morning of November 15, 73197 people had participated in the discussion on the topic of "Is the private space or the public environment of the passengers in the online coach" in the second issue of the "Drip Public Assessment Council". 72% of the voters thought that the online coach belonged to the public environment.
According to a press survey, most drivers and passengers think that the net car belongs to the public environment. If the online car is in the public environment, it means that passengers should not smoke in the car, eat big food, carry pets and so on.
"It is better for our passengers to complain about the passengers who do bad things." Passengers Ning Mei Mei (a pseudonym) said. She said that in the process of carpooling, drivers and passengers should not smoke and eat tasty food.
At the same time, Ning Meimei also admits that in this case, they are often afraid of being attacked by such passengers, so they will choose to swallow their breath, so they hope that drivers can directly prevent such acts.
"If a passenger eats in a car, if it is a carpool, I will not let him eat it. Because that will affect other people. If I am a single passenger, I will be patient. " Dripping driver Vangog (a pseudonym) said.
Van Gogh told reporters that driving dripping cars should learn to follow the rules and regulations of the company, follow the built-in navigation, and obey the wishes of passengers. Four is to be angry, to be hungry when the stomach is empty, to be suffocated when the urine is empty, to be calm and to wait.
Many drip drivers also said that driving drip cars is equivalent to a service industry, so the needs of customers are the most important, so some passengers use drip cars as private cars, if not particularly serious cases, they generally choose to be patient.
"Smoking is not the case. You have to say a few words to him, and he gives you a bad comment. He's really going to give a bad review. Dripping driver Zhang Li said. In addition to smoking, Zhang Li once received some drunken people in the middle of the night and sometimes made some unreasonable demands in his eyes, such as letting him chase a car or force a car to stop. Zhang Li said that he had persuaded him many times, but the other party did not listen, and said that if he did not do so, he would give a bad comment.
Zhao Zheng, a legal expert, said that the online taxi booking platform receives a network taxi business license, so it belongs to the category of taxis. Like taxis, online taxis still belong to the category of public space, although the space inside the taxi is relatively small.
Zhao Zhanzhan said that drivers can refuse passengers'behaviors such as smoking and carrying pets. Platforms can also prohibit such behaviors. "From a hygienic point of view, it should also be banned. For example, if pets have any infectious diseases, it will be a problem for drivers and other passengers. Zhao Zhanling said.
Most passengers agree that drip cars belong to a kind of public transport, and express that they should support and respect each other with drivers. Wang Sheng, a special bus driver (not his real name), said that the quality of passengers he received was generally good and that everyone could understand each other.
Audio video provides the basis for judging responsibility.
"In the ten minute drive, he is the Lord." Zhang Li said. He once met a drunken worker who touched his hand when he got on the train and had other bad behaviors. "Immediately I was driven down, and later the man complained, freezing my account balance, a month before withdrawing my driving money." Zhang Li said. There was no recording function at that time, and Zhang Li did not lodge a complaint. Therefore, he expressed a very supportive attitude towards the current recording function. Audio-visual recording is not only to protect passengers'safety, but also to allow some passengers to unilaterally complain, the driver can obtain evidence of complaint.
Zhao Zheng said that audio and video recordings mainly solve two problems: one is to solve the security problem. For both sides of the company and passengers, once a security incident occurs, it helps to restore the truth in time. At the same time, because there are video recordings, it also helps to reduce crime.
The second is from the perspective of complaints of disputes between drivers and passengers. In the past, complaints between drivers and passengers have occurred constantly. It is difficult to determine the responsibility of the platform, and it is difficult for both sides to judge the truth and falsity.
Driver Wang Xue (not his real name) told reporters that he had recently encountered a "kidnapping" of Oolong. Passengers were drunk and left an Apple mobile phone in the back seat. Wang Xue didn't see it because of the dark weather. At the same time, because the ring tone of the mobile phone was small, he missed the first call from the passengers. Until the second call was found by the second passenger, Wang Xue answered the phone. After the other party scolded him, he asked him to call it immediately. Mobile phone delivered. At this time, however, Wang Xue was delivering the second passenger, a long distance away, expressing the hope that it would be delivered later. The other party was very anxious. After many unsuccessful communications, he complained to the customer service about Wang Xue's "kidnapping". Later, Wang Xue called for a flash to send his mobile phone to the other party.
Zhao Zheng told reporters that recording is not enough for such precious things as mobile phones to fall on the car. Video recording is a very important forensic tool.
From November 7, passengers from Chengdu, Guangzhou, Changsha, Shenzhen, Zhengzhou, Hefei, Dongguan, Quanzhou, Chongqing, Ningbo, Wenzhou, Yantai, Huizhou, Wuxi, Hangzhou, Qingdao and other cities will receive corresponding audio and video authorization prompts when calling express, preferential and ritual orange buses. The owner can continue to call the car after authorization. After authorization, the vehicle will be videotaped if the vehicle is installed.
Official data show that the recording of the dripping trip has covered more than 90% orders. The car collision rate dropped by 48% compared with a month ago.
Equal emphasis on privacy and security
But some of the passengers are still repulsive. "Because drip is not like that kind of bus, for example, there are a lot of people on the bus, drip is very few people, if the car video, always feel a little inappropriate." Wu Yefang said.
"The right to portrait is guaranteed, like I don't like being photographed." Another passenger, Niu LAN (a pseudonym) said.
Passenger You Xiaotong (alias) believes that infringement of the right to portrait means that citizens'portraits can not be used for profit without their consent, and the starting point of video recording should be to ensure the safety of citizens, so there is no problem. Zhao occupation also said that in the public space does not involve the right of portrait.
Zhao Zheng told reporters that there is no big difference in law between recording and video recording. The key is that there are privacy protection problems in both recording and video recording. Recorded and video files should be properly kept and regularly deleted. "From a platform point of view, he also does not want to keep it all the time, because the cost of preservation is very high." Zhao Zhanling said.
The reporter opened App and found that the interface of "trip recording protection" was popped up. Three points were introduced on it: first, the recording was only completed on the main end of the car, which would not occupy passenger traffic; second, the reason for taking the recording was to protect disputes and to prevent potential conflicts; third, the recording would be encrypted and saved, such as without correction. It will be deleted automatically after 7 days.
A drip driver told reporters that when the driver receives the order, the recording on App will start automatically. After the order is finished, the recording will end. Therefore, when the driver does not take the order, he should not worry about his privacy space being occupied.
"In modern society, the so-called"invasion of privacy"is really untenable, because now data is an inevitable trend, passengers should be accustomed to ubiquitous cameras, more should be accustomed to paying attention to how our personal information is used, focusing on the management system itself. The fear of privacy is essentially a distrust of management. " Passenger Liu Ruohong (a pseudonym) said.
Recently, drip-drip issued a bulletin expressing the continuous upgrading of safety assurance, aiming at improving safety assurance measures such as driver's safety audit, one-click alarm, audio and video recordings.
It is worth mentioning that, in addition to traditional opinion-seeking and expert advisory organizations, Droplet has also set up a "public council". All users who open Droplet App can see the topics discussed by the public Council and express their opinions by voting and leaving messages.
The theme of the first session of the Public Assessment Council is "Whether Drivers have the Right to Refuse Drunken Passengers on Their Own Traffic". The voting results and main suggestions on the first issue have been submitted to the Advisory Committee on Drop Safety Supervision, the Product Committee and the Ministry of Platform Governance for the platform to deal with disputes caused by drunkenness and to formulate "Drop Safety Advisory Committee, Product Committee The Secretary for Civilization Convention provides reference. Next, according to the user's opinions and suggestions, the corresponding rules and product solutions will be formulated based on the actual operability.
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